Returns & Exchange Policy

We want you to love your CrystalVeil pieces. If anything is not right, here is how we help.

Damaged, defective or wrong item: If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery and we will exchange it or refund you in full.

Change of mind: Unworn, unused items in their original packaging can be returned within 7 days of delivery. Return shipping charges are paid by the customer.

Hygiene note: For hygiene reasons, earrings that have been worn cannot be returned unless they arrived damaged or defective.

Refunds: For Cash on Delivery orders, refunds are sent by bank transfer within 5-7 working days after we receive and check the returned item.

How to start a return: Email us at muhammadmusaddiq96@gmail.com with your order number and a photo of the item, and we will guide you through the next steps.